Customer Relationship Personified
About IPDCRM
The Institute of Personality Development & Customer Relationship Management exists because organisations do not build relationships, people do.
The Premise
Increased trust. Institutional reputation. Strong brand equity. Customer retention. Electoral victories. Corporate sustainable growth. Behind each of these stands one indispensable factor: a person whose personality opens the door and whose professionalism keeps it open.
IPDCRM has developed a body of knowledge, skills and abilities that enhances customer relationship delivery by leveraging individual personality development. You are the bridge between the customer and the organisation, and your total personality plays the decisive role in building relationships that last.
“The response you get is your true communication.”
Within the first thirty seconds of meeting someone, lasting impressions are already formed. The Institute exists to make those thirty seconds, and everything after them, an asset rather than a risk.
Customer Relationship Personified
Our motto is our method: every service, standard and programme begins with the person delivering it.
Direction
Mission
To raise, on a sustainable level, a high calibre of individuals with distinctive winning personalities, using cutting edge strategies in soft and life skills and positive behaviours to influence their environment and every human and corporate engagement, for mutual benefit, human capacity and national development.
Vision
To be a global repository in Personality Dimension Strategy; a preferred organisation expanding the frontiers of personality development as an indispensable vehicle of excellence in driving human and customer relationship management for sustainable growth and development.
Standing
IPDCRM's regulatory position and affiliations anchor the credibility of every credential it awards.
Registration
Registered under the Companies and Allied Matters Act 1990
Approval
Fully approved
Approval
Fully approved
Membership
Member
Membership
Member
Academic Pathway
Academic pathway: successful final year students of the Poise & Customer Relationship course earn membership after graduation
Membership
Join the professional institute where personality, professionalism and relationships create lasting influence.
