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IPDCRM, Institute of Personality Development & Customer Relationship Management

Professional Development

Development is the Institute's first product.

Before membership, before recognition, there is development. IPDCRM's programmes build the person who builds the relationship.

Personality Development

Confidence, poise and presence. The organised pattern of thoughts, feelings and behaviours that makes professionals distinctive, with integrity, excellence and professionalism as collateral.

  • Poise & carriage
  • Positive confidence
  • Personal power & trust
  • Life skills

Customer Relationship Management

Establishing and maintaining long term relationships with customers, individuals, groups, organisations, government, media and consumers of goods, services and ideas.

  • Customer intimacy
  • Service recovery
  • Relationship marketing
  • Stakeholder management

Leadership & Influence

Leading people and organisations effectively, influencing others positively for higher productivity and narrowing gaps within teams.

  • Impression leadership
  • Team optimisation
  • Delegation
  • Authority that earns respect

Professional Skills

Soft and life skills necessary for human capacity development and organisational sustainability, the abilities employers notice first.

  • Communication
  • Thoughtful manners
  • Impression management
  • Dress sense

Learn → Develop → Practice → Connect → Lead → Influence

Every IPDCRM programme maps to a stage of this journey.

See Programmes & Seminars

Membership

Your professional identity is worth investing in.

Join the professional institute where personality, professionalism and relationships create lasting influence.

Become a MemberAttend an Event