What the Institute exists to do.

To build members with winning personalities and poise, professionals who exude positive confidence, inspire trust, portray authority, command respect and project personal power.

To develop, equip and hone members' proficiency in unique soft and life skills necessary for human capacity development and organisational sustainability.

To power up nonverbal skills and optimise effective communication and impression management capabilities.

To brand members with a professional image that complements their professional competence.

To bridge the gap between personality development and customer relationship management for organisational and national progress.

To keep members constantly abreast of best practices in personality development and customer relationship management.

To equip members with impression management capability, positive influence, team performance optimisation, customer relationship recovery skills and thoughtful manners for personal and organisational growth.

To examine and license career oriented individuals, such as accountants, journalists, PR practitioners, lecturers, teachers, clergy, politicians, engineers, bankers and more, as professional PD–CR Managers.

To inculcate a high level of professional discipline amongst members in the discharge of their responsibilities across organisations, vocations and careers.

To formulate and regulate policies that promote the practice of Personality Development and Customer Relationship Management.

To promote standards that enhance and sustain excellent customer relations through strategic personality development management.

To constantly research and create a body of knowledge and innovative solutions responsive to the dynamic needs of members and our areas of influence.

To publish research works, books, newsletters, pamphlets and magazines in pursuit of professional excellence.

To promote the ideals of IPDCRM Nigeria across print, electronic and social media in furtherance of the Institute's objectives and professional learning outcomes.