Programmes & Seminars
Training that changes how rooms receive you.
From the required Professional Development Workshop to executive roundtables abroad, IPDCRM's programmes are designed, delivered and standardised by the Institute.
- Core
Professional Development Workshop (PDW)
Required before induction
The Institute's signature workshop, the practical bridge between application and membership. Covers poise, communication, impression management and customer relationship practice.
- Academic
Poise & Customer Relationship
University pathway · 1 semester
Delivered in partnership with universities, successful final year students qualify for graduate level membership on completion.
- Continuous
Seminars & Lectures
Members' calendar
Regular sessions keeping members abreast of best practices in personality development and customer relationship management.
- Global
Executive Roundtables
International
Business roundtables, most recently Qatar 2025 and Cape Town 2026, convening members with global executives.
Programme calendar
Watch the events page.
Dates for upcoming open programmes are announced to members first and published on the Events page as they are confirmed by the Secretariat.
Membership
Your professional identity is worth investing in.
Join the professional institute where personality, professionalism and relationships create lasting influence.