Customer Service Excellence
Equip frontline and back office teams with the mindset and method of customer intimacy, from first response to recovery.
Corporate Training
Your people are your customer strategy.
IPDCRM delivers corporate training that turns employees into relationship professionals, tailored to your sector, delivered by the Institute's faculty.
Offerings
Built around your organisation.
Corporate Membership organisations receive structured access to the Institute's training, standards and advisory resources.
Communication & Impression
Train staff in verbal and nonverbal communication, dress sense and impression management, because every employee is the brand.
Leadership Development
Develop managers who influence positively, delegate appropriately and optimise team performance across differences.
Relationship Strategy
Embed customer focused thinking into organisational culture, policies, standards and behaviours that retain customers.
Engage the Institute
Tell us about your team and objectives, the Membership Services team will design a proposal.
Request Corporate TrainingMembership
Give your organisation a corporate edge.
Become a Corporate Member and institutionalise excellence across your people.